FAQ

What is the quality of Kandy Strands Extensions?

Extensions are 100% authentic virgin hair. Lower quality hair bought in most beauty supply stores or other companies is only made to temporarily look & feel great, by applying a silicone coating. This coating easily rinses off during the 1st washing & often turns the water “muddy brown”. It looses it’s luster, doesn’t lay right, and mats & tangles easily.

How many ounces come in a bundle?

3.5 oz

How many bundles do I need to complete a full sew-in?

Typically 3 but dependent on clients density desire

What lengths should I buy for layered hair?

For slight layers going up 2 inches in length per bundle is recommended. Example; 16, 18, 20

Do your hair extensions shed?

Very minimal shedding is expected even with quality hair extensions.

What heat protectant I can use on my extensions?

Use Argan oil as a light heat protectant or as a shine gloss product. This oil is multi-purposed and we highly suggest using it as light moisturizer for our hair.

Should I wash my extensions before installing?

The hair has already been cleaned & sanitized but we still suggest that you wash it before your first install.

How to wash my hair extensions?

Begin by dry detangling and wash from the weft to the tips of the hair.

What is your return or exchange policy?

Sales are FINAL unless proven fault of the company

How long does it take to process and ship orders?

Please allow 7-10 business days for your order to ship

How long will my extensions last?

Yes hair can withstand any chemical treatment

Will my hair revert back to its natural texture after I’ve– straightened it?

Yes it will although we do not recommend that curly hair be straighten because, of the high heat needed it may alter the extension